TRAINING ITIL V.3 FOUNDATION
Training Information Technology Infrastructure Library Foundation
Training Business And It Alignment
AGENDA AND MATERIAL TRAINING ITIL V.3 FOUNDATION
DAY 1
INTRODUCTION
* The Four Perspectives (Attributes) of ITSM Benefits of ITSM
* Business and IT Alignment
* What is ITIL®?
COMMON TERMINOLOGY
* What are Services?
* Processes & Functions
* Defining Processes
* Defining Functions
* Connecting Processes and Functions
THE SERVICE LIFECYCLE
* Mapping the Concepts of ITIL® to the Service Lifecycle
* How does the Service Lifecycle work?
SERVICE STRATEGY
* Major Concepts
* Creating Service Value
* Service Packages and Service Level Packages
* Service Strategy Processes
* Service Portfolio Management
* Financial Management
* Demand Management
* Service Strategy Summary
* Interfaces with the Service Design Phase
* Interfaces with the Service Transition Phase
* Interfaces with the Service Operation Phase
* Interfaces with the Continual Service Improvement Phase
* Service Strategy Service Scenario
* Overall Service Strategy
* Service Portfolio Management Considerations
* Financial Management Considerations
* Demand Management Considerations
LATIHAN DAN PRAKTEK
STUDI KASUS : DAY 2
SERVICE DESIGN
* Major Concepts
* Five Major Aspects of Service Design
* Service Design Packages
* Service Design Processes
* Service Level Management
* Supplier Management
* Service Catalogue Management
* Capacity Management
* Availability Management
* IT Service Continuity Management
* Information Security Management
* Service Design Scenario
* Service Level Management Considerations
* Capacity Management Considerations
* Availability Management Considerations
* Information Security Management Considerations
* Service Catalogue Management Considerations
* ITSCM Considerations
* Supplier Management Considerations
SERVICE TRANSITION
* Service Transition Processes
* Knowledge Management
* Service Asset and Configuration Management
* Change Management
* Release and Deployment Management Service Validation and Testing
* Service Transition Summary
* Service Transition Scenario
* Knowledge Management Considerations
* Service Asset and Configuration Management Considerations
* Change Management Considerations
* Release and Deployment Management Considerations
* Service Validation and Testing Considerations
* Service Transition Review Questions
SERVICE OPERATION
* Service Operation Functions
* The Service Desk
* Technical Management
* IT Operations Management
* Application Management
* Service Operation Processes
* Event Management
* Incident Management
* Problem Management
* Request Fulfillment
* Access Management
* Service Operation Scenario
* Functions
* Processes
* Service Operation Review Questions
LATIHAN DAN PRAKTEK
STUDI KASUS
DAY 3
CONTINUAL SERVICE IMPROVEMENT
* Continual Service Improvement Processes
* Service Level Management
* Service Measurement and Reporting
* CSI ( Step) Improvement Process
* Continual Service Improvement Summary
* Continual Service Improvement Scenario
* Service Level Management
* Service Measurement and Reporting
* CSI Process
* Continual Service Improvement Review Questions
ITIL® Foundation Exam Tips
* Exam Details
* Practical Suggestions
Jadwal Pelatihan agendatraining Tahun 2022 :
- batch 1 : 18 – 19 Januari 2022 | 26 – 27 Januari 2022
- batch 2 : 15 – 16 Februari 2022 | 23 – 24 Februari 2022
- batch 3 : 8 – 9 Maret 2022 | 23 – 24 Maret 2022
- batch 4 : 12 – 13 April 2022 | 26 – 27 April 2022
- batch 5 : 18 – 19 Mei 2022 | 24 – 25 Mei 2022
- batch 6 : 7 – 8 Juni 2022 | 23 – 24 Juni 2022
- batch 7 : 19 – 20 Juli 2022 | 27 – 28 Juli 2022
- batch 8 : 10 – 11 Agustus 2022 | 23 – 24 Agustus 2022
- batch 9 : 13 – 14 September 2022 | 22 – 23 September 2022
- batch 10 : 11 – 12 Oktober 2022 | 26 – 27 Oktober 2022
- batch 11 : 9 – 10 November 2022 | 23 – 24 November 2022
- batch 12 : 6 – 7 Desember 2022 | 21 – 22 Desember 2022
Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi. agenda pelatihan itil v.3 foundation
Biaya dan Lokasi Pelatihan : agenda training information technology infrastructure library foundation terbaru
Lokasi : agenda training business and it alignment terbaru
· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.
· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.
· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .
· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .
· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .
· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .
· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .
Catatan : Biaya diatas belum termasuk akomodasi/penginapan. agenda pelatihan information technology infrastructure library foundation
Investasi Pelatihan Agenda Training : agenda training business and it alignment
1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.
2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.
Fasilitas Pelatihan Agenda Training : agenda training it service management
1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)
2. FREE Akomodasi Peserta ke tempat pelatihan .
3. Module / Handout
4. FREE Flashdisk .
5. Sertifikat
6. FREE Bag or bagpackers (Tas Training) .
7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)
8. 2xCoffe Break & 1 Lunch, Dinner.
9. Souvenir .
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