Training Continual Service Improvement

Training The Service Lifecycle

agenda training continual service improvement

Descriptions :

This course provides IT Managers and Practitioners with a practical understanding of the key concepts, principles, processes and functions that enables successful IT Service Management provision. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL best practice service lifecycle approach.


The course enables delegates to understand how an integrated IT Service Management framework, based on ITIL best practice guidelines, can be adopted and adapted within their own organizations.
* To provide proven practical guidance on how to successfully introduce an integrated IT Service Management framework based on the ITIL best practice service lifecycle approach.
* To prepare delegates for the ITIL Foundation Certificate in IT Service Management examination

*  The course is assignment based, with practical coursework. It is based upon the
* OGC’s ITIL Books:
* Service Strategy
* Service Design
* Service Transition
* Service Operation
* Continual Service Improvement.
* There is particular importance placed on developing an underlying service culture within the IT organization.

Segment 1:

Introduction to Service Management: The importance of Service Management
* Definition of a Service and Service Management
* The need for a service culture
* Service Management as a practice

Segment 2:

The Service Lifecycle : The objectives and business value for each phase of the lifecycle. The main goals and value to the business provided by each phase of the lifecycle covering the 5 core books:
* Service Strategy
* Service Design
*  Service Transition
* Service Operation
* Continual Service Improvement

Segment 3:

Key Principles and models of ITSM : Key Principles and models of ITSM:
* The types of service provider
* The five major aspects of Service Design
* The service V model
* The Continual Service Improvement model

Segment 4:

The Processes and Functions: Define the characteristics of a process
* The objectives, business value, basic concepts, roles and interfaces of:

1. Service Portfolio Management
2.  Service Level Management
3.  Incident Management
4. Change Management

*  The objectives and basic concepts of:

1. Demand Management
2. Financial Management
3. Service Catalogue Management
4. Availability Management
5.  Capacity Management
6. Supplier Management
7.  Information Security Management
8.  IT Service Continuity Management
9. Service Asset and Configuration Management
10. Release and Deployment Management
11.  Event Management
12. Problem Management
13. Request Fulfillment
14.  Access Management
15.  The 7 step improvement process
16.  Explanation of the functions:
17. Service Desk, Application Management, Operations
18. Management, Technical
19. Management

* Organization structure and key roles

1. Using the RACI model
2.  Technology and Architecture
3.  Generic requirement for an integrated set of ITSM technology

Segment 5: Documentation
* Comprehensive course documentation is provided

Segment 6: Cases: ITIL  cases

* Managers involved and related in the IT operations
* IT staff and executives involved in risk management and  business process improvement
* Information technology professionals involved in projects that are concerned, in part, with the automation of business processesIT Managers and Practitioners involved in the strategy, design, and implementation and ongoing delivery of business-used IT services and who require an insight into Service Management best practice

Instructor :
DR.IR.Fauzi Hasan, MM, MBA, PMP, CISA, CISSP, SSCP, CISM, CGEIT, CPRC, CSCP, APICS, Cert. , ITIL Expert, Change Management (APMG), Prince2

Jadwal Pelatihan agendatraining Tahun 2021 :

  • 19-20 Januari 2021
  • 16-17 Februari 2021
  • 16-17 Maret 2021
  • 20-21 April 2021
  • 18-19 Mei 2021
  • 15-16 Juni 2021
  • 20-21 Juli 2021
  • 17-18 Agustus 2021
  • 21-22 September 2021
  • 19-20 Oktober 2021
  • 16-17 November 2021
  • 21-22 Desember 2021

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi. agenda pelatihan itil v3. fundamental

Biaya dan Lokasi Pelatihan : agenda training continual service improvement terbaru

Lokasi : agenda training the service lifecycle terbaru

· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.

· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. agenda pelatihan continual service improvement

Investasi Pelatihan Agenda Training : agenda training the service lifecycle

1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan Agenda Training : agenda training key principles and models of itsm

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)

2. FREE Akomodasi Peserta ke tempat pelatihan .

3. Module / Handout

4. FREE Flashdisk .

5. Sertifikat

6. FREE Bag or bagpackers (Tas Training) .

7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)

8. 2xCoffe Break & 1 Lunch, Dinner.

9. Souvenir .

Leave a Reply

Your email address will not be published. Required fields are marked *