TRAINING IT INFRASTRUCTURE LIBRARY INTERMADIATE

Training Itil Intermadiate

Training Information Technology Infrastructur Library Intermadiate

ITIL® Intermediate 2011 Edition

Program Description IT Infrastructure Library (ITIL) Intermediate

ITIL^® is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving operational efficiency. The official ITIL qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream.

The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL processes and roles. Attention to the Service Lifecycle is illustrated as part of the curriculum but the primary focus is the on the process activities, execution and use throughout the Service Lifecycle.

The ITIL^® OSA (Operational Support & Analysis) course is part of the ITIL^® Intermediate Capability certification stream. The course prepares candidates to take the ITIL^® Operational Support & Analysis Intermediate exam as well as providing valuable knowledge that can be implemented in the workplace.

Target Audience IT Infrastructure Library (ITIL) Intermediate
* Individuals who require a deeper understanding of the ITIL Service Management Practice elements of the ITIL Service Management Lifecycle and how they may be implemented to enhance the quality of IT service management within an organization.
* IT professionals working in roles associated with strategic planning, execution and control within a service-based business model, seeking a deeper understanding of the functions and processes of the ITIL Service Lifecycle.
* Individuals who wish to specialize in any of the Service Capability Areas.
* Individuals seeking ITIL Expert or ITIL Master level certification in ITIL Service Management, for which these are prerequisite modules.

Pre-requisites:

An ITIL Foundation certificate and preferably two years work experience in an IT Service Management environment.

Trainer Profile

Yudistira, ITIL Expert, PRINCE2, ISO 20000

Has 21 years of experience in the IT Support/Helpdesk field, and comes with 7 years of Experience in ITIL Implementation of various businesses and industry background both from the local scene and internationally. Has excellent experience in IT Operations, IT Projects, Operations, IT Training Management and implementation. Has also exposure in BCP/DRP, IT Risk, and Incident Management.

Program Modules IT Infrastructure Library (ITIL) Intermediate

Module 1: Introduction
* Introduction/Housekeeping
* The concept of Service Management as a practice
* Service, its value proposition and composition
* Functions and processes across the lifecycle
* The role of processes in the Service Lifecycle
* How Service Management creates business value
* How Operational Support and Analysis supports the Service Lifecycle

Module 2: Event Management
* Purpose, goal and objectives
* Scope
* The Value to business and the Service Lifecycle
* Policies, principles and basic concepts
* Triggers, inputs and outputs and process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks
* How to design for Event Management

Module 3: Service Desk
* The Service Desk role & objectives
* Service Desk organizational structures
* Service Desk staffing options
* Service Desk metrics that can be used to measure its effectiveness and efficiency
* Issues and safeguards to consider when outsourcing the Service Desk

Module 4: Incident Management
* Purpose, goal, objectives & Scope
* Value to business and to the Service
* Policies, principles and all basic concepts
* Process activities, methods and techniques and how they relate to the Service

Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* The challenges, Critical Success Factors and risks

Module 5: Problem Management
* Purpose, goal and objectives
* Scope
* Value to business and Service Lifecycle
* Understanding of the policies, principles and the problem model concept
* Process activities, methods and techniques and how they relate to the Service

Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks

Module 6: Request Fulfillment
* Purpose, goal and objectives
* Scope
* Value to business and to the Service Lifecycle
* Policies, principles and the request model concept
* Process activities, methods and techniques and how they relate to the Service

Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks

Module 7: Access Management
* Purpose, goal and objectives
* Scope
* Value to business and Service Lifecycle
* Policies, principles and basic concepts
* Process activities, methods and techniques and how they relate with the

Service Lifecycle
* Triggers, inputs and outputs and the process interfaces
* Involvement in Information Management
* Metrics
* Challenges, Critical Success Factors and risks

Module 8: Functions
* Service Desk Roles, Objectives and Activities
* Technical Management Roles, Objectives and Activities
* IT Operations Management Roles, Objectives and Activities
* Application Management Roles, Objectives and Activities

Module 9: Technology and Implementation Considerations
* Generic requirements for technology to support process capability
* Evaluation criteria for technology and tools for process implementation
* Project, risk and staffing practices for process implementation
* Challenges, Critical Success Factors and risks
* How to plan and implement Service Management technologies

Module 10: Exam Preparation
* Sample Exams
* Feedback
* Recap

Jadwal Pelatihan agendatraining Tahun 2024 :

• batch 1 : 23 – 25 Januari 2024
• batch 2 : 6 – 8 Februari 2024
• batch 3 : 5 – 7 Maret 2024
• batch 4 : 23 – 25 April 2024
• batch 5 : 6 – 8 Mei 2024 || 20 – 22 Mei 2024
• batch 6 : 11 – 13 Juni 2024
• batch 7 : 16 – 18 Juli 2024
• batch 8 : 20 – 22 Agustus 2024
• batch 9 : 17 – 19 September 2024
• batch 10 : 8 – 10 Oktober 2024 || 22 – 24 Oktober 2024
• batch 11 : 5 – 7 November 2024 || 19 – 21 November 2024
• batch 12 : 10 – 12 Desember 2024

Catatan : Jadwal dapat menyesuaikan dengan kebutuhan anda dengan catatan kuota peserta minimum 2 (dua) peserta terpenuhi. agenda pelatihan it infrastructure library intermadiate

Biaya dan Lokasi Pelatihan : agenda training itil intermadiate terbaru

Lokasi : agenda training information technology infrastructur library intermadiate terbaru

· Jakarta : Hotel Amaris Kemang, Amaris Tendean,Trinity Hotel, Ibis Budget.

· Bandung : Hotel Santika, Hay Hotel,Ibis Style, Novotel Hotel, Golden Flower Hotel, 1O1 Hotel, Grand Tjokro Hotel, Tune Hotel, Four Point by Sheraton Hotel.

· Yogyakarta : Hotel NEO+ Awana, Cordela Hotel,Ibis Style, Boutique Hotel, Cavinton Hotel, Mutiara Hotel, Dafam Malioboro Hotel, Prima Inn Hotel .

· Surabaya : Novotel Hotel, Ibis Center Hotel, HARRIS Hotel, Favehotel, Alana Hotel .

· Malang : Amaris Hotel, The 1O1 Hotel, Ibis Style Hotel, El Hotel, Whiz Prime Hotel .

· Bali : Ibis Kuta, Fontana Hotel, HARRIS Hotel & Conventions .

· Lombok : Favehotel, Novotel Lombok, D Praya Hotel .

Catatan : Biaya diatas belum termasuk akomodasi/penginapan. agenda pelatihan itil intermadiate

Investasi Pelatihan Agenda Training : agenda training information technology infrastructur library intermediate

1. Investasi pelatihan selama tiga hari tersebut menyesuaikan dengan jumlah peserta (on call). *Please feel free to contact us.

2. Apabila perusahaan membutuhkan paket in house training, anggaran investasi pelatihan dapat menyesuaikan dengan anggaran perusahaan.

Fasilitas Pelatihan Agenda Training : agenda training it service management

1. FREE Airport pickup service (Gratis Antar jemput Hotel/Bandara)

2. FREE Akomodasi Peserta ke tempat pelatihan .

3. Module / Handout

4. FREE Flashdisk .

5. Sertifikat

6. FREE Bag or bagpackers (Tas Training) .

7. Training Kit (Dokumentasi photo, Blocknote, ATK, etc)

8. 2xCoffe Break & 1 Lunch, Dinner.

9. Souvenir .